Refund policy

1. 30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Have original tags attached
  • Be in its original packaging
  • Include proof of purchase (receipt or order confirmation)

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To initiate a return, please contact us at:

📧 zakiyashaikh14953isg@gmail.com

Please include:

  • Your order number
  • The reason for return
  • Photos of the item (if damaged or defective)

If your return request is approved, we will provide instructions on how and where to send your package.

⚠️ Do not send items back without contacting us first.
Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide you with the appropriate return instructions and return address.

3. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
  • For all other returns (such as change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs.

Shipping fees are non-refundable unless the return is due to our error.

4. Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to appear on your statement
  • Your bank or credit card provider may require additional processing time

If more than 15 business days have passed since your return was approved, please contact us.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Perishable goods (if applicable)
  • Intimate or hygiene-related products (if opened)

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

If you have any questions about our Return & Refund Policy, please contact us at:

📧 zakiyashaikh14953isg@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zakiyashaikh14953isg@gmail.com.